Help/Frequently Asked Questions
Our most common questions and answers
What if I need help?
Our Story Coaches are available to help you with a variety of tasks. Just go to the Story Coaches tab and hit Schedule an Appointment or call 833-767-2411 or 833-PORCH11.
- Check the Frequently Asked Questions below – many of your questions will be answered here.
- Email us at firstname.lastname@example.org and we will get right back to you.
- Call us at 833-767-2411 or 833-PORCH11
How do I get a Story Coach?
What is a Story Coach?
A Story Coach offers several benefits, including:
- help getting started
- help staying on track
- help with editing
- help with photos and videos
- help navigating the site
- avoiding writer’s block
- helps with motivation
- and much more.
How do I begin my story?
Click Create a New Chapter – pick a chapter title or make up one of your own – and get started. Don’t worry about making it perfect, you can always go back and clean it up later. We offer Story Coaches if you need a little boost…
How do I see all my chapters?
How do I see a specific chapter?
How do I edit a chapter?
Go to the chapter you want to edit by going to the My Storysite tab and click View My Storysite. Then select the chapter you want to edit. Edit My Chapter is at the bottom of the page.
How do I enter a picture into a chapter?
Go to Edit My Chapter (see above) and go to the bottom of the page where you can upload photos.
What kind of stories should I save?
This is up to you, but we have Chapter Topics to give you some ideas. Find them in the upper right corner on the Create a New Chapter page
Where should I start?
We recommend you avoid the temptation to start at birth. Start with whichever memory seems important at the moment – it might be from your youth, school days, raising your family, or your career. Sometimes it’s easier to write about others– perhaps a story about your parents or your ancestors.
How do I avoid writer’s block?
Underneath each Chapter Topic we have memory joggers. Just pick one and make a few comments. We also offer Story Coaches to help you stay on track (see Story Coach tab or call 833-767-2411 or 833-PORCH11).
What if I’m not great with grammar and punctuation?
We can help. Go to Edit My Chapter to get spell check and grammar recommendations. Also, we offer editing services for a reasonable charge. Go to the Story Coaches tab and hit Schedule a Story Coach or call 833-767-2411 or 833-PORCH11.
How do I go back and make changes to a chapter?
Click View My Storysite under the My Storysite pulldown menu. Choose the chapter you want to edit then scroll down to the bottom of the page, select Edit My Chapter
What is the Story System?
Our Story System is a set of six Story Coach Sessions designed to help you succeed in capturing your life story. We recommend you allow 1-2 weeks between sessions to allow time to get some stories down. See the Products tab.
How can I speak my stories into my phone?
If you are able to speak a text message into your phone, the process is very similar to speak stories. Log into your Storysite on your phone, go to Create a Chapter, and put your cursor in the text box where you would normally type a story. As the keyboard shows up on your phone, near the space bar there should be a microphone image. Click the microphone and start speaking your story, and you should see it appear in the text box for your story. You can go back and clean up grammar and spelling later.